Shipping
Orders and Processing:
All orders are processed within 1 to 2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders include tracking with the option for SMS and/or email updates.
*Estimated shipping/delivery times do not include dispatch times
Domestic Shipping on all Australian orders:
All orders are shipped via Australia Post. To track your parcel, click on your tracking number which will take you through to Australia Post's tracking portal or you can enter the number here: http://auspost.com.au/track/track.html
Standard domestic shipping (Australia + New Zealand only)
Free for orders over $75
$9 fee for orders $75 and under. Shipping speed 2 - 8 business days
Express domestic shipping (Australia + New Zealand only)
Free for orders over $100
$12 fee for orders $100 and under. Optional for any orders made within Australia. Shipping speed 1 - 4 business days.
GST is included to the order total for all shipments within Australia.
International Shipping:
Orders sent via Australia Post’s international shipping service are shipped via a standard service. Once your order leaves Australia, it will be transferred to your local postal service for delivery. Tracking is provided on all orders.
Most international orders will be received within 6-15 business days depending on the country where you are located. In some countries and territories this may take up to 30 business days from when your order has been fulfilled and shipped.
Shipping delays may still occur where Australia has been impacted by the Covid-19 pandemic and have reduce how frequently postal flights leave Australia.
International standard shipping
All international shippings costs are calculated at checkout - based on region. Standard international shipping is FREE for orders over $125.00 AUD in value!
In the unlikely event that you have not received your parcel within the delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with your local carrier to seek their most recent updates.
Custom Charges and Holds - Estimated delivery times do not include customs delays or holds.
Customers can be charged for buying & importing product into their country. RITCHEL MONAGHAN does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note RITCHEL MONAGHAN does not collect or handle any tax charges or fees.
RITCHEL MONAGHAN cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
RITCHEL MONAGHAN cannot be responsible for lost or stolen parcels after they have been scanned as delivered. For any lost, stolen or mis-delivered orders, we require claims to be submitted directly with the shipping carrier and cannot guarantee resolution.
Items returned to sender:
Packages are generally marked as return-to-sender due to the following reasons:
- There was an issue with the shipping address or postal code
- The addressee does not live at the shipping address
- The package was refused by the recipient when a delivery was attempted
If a package is returned to us, please allow 3-4 weeks for processing; you can always email us first if you notice any issues with your tracking and we will make a note of this on your order profile. If you wish to have an item re-lodged, we are happy to send it back out to you. Any shipping fee incurred during this process will be the buyers responsibility for which they will be invoiced for prior to the parcel being sent back to them to attempt another delivery.